I do not think Southwest Airlines has anything to apologize for. If anything she owes them an apology for getting upset that the airline employee was looking out for the best interest of her child.
In case you didn't read the story, a female basketball coach who is white tried to board a plane with a biracial baby. The cause for concern for the airline employee was that her last name and the baby's last name were different. The employee just wanted to make sure the baby was safe.
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