Tuesday, June 28, 2016

What paet of customer service do you understand?

I had a great time at Cherokee this past weekend and I was tired when I got home.  A good tired, yes, but tired nonetheless.  I was glad my new security camera wasn't to be installed until Tuesday so I would have a day to get my head back into life.  I was looking forward to doing yard work too, as strange as that may seem but I do enjoy being outside.  Well, the rain took the yard work part out of my day as my grass will be high before I get a chance to cut it again.  Going to see my Mom each week and working out at the gym three days a week kind of eat away available time for yard maintenance.  I like doing it early when the day is cooler. 
  The other thing I had planned for the day was scheduled for 8 am.  We called them when they had not arrived by 9:30 and was told "Oh, we meant between 8 and 12".  Well, excuse me but if you meant between 8 and twelve you should have said that.   At 1:30 we called back as the serviceman had not arrived and were told they would be here soon.  A few minutes later I received a call saying they would be here between 3 and four.  At four thirty my wife called and explained to them that we no longer wanted the camera.  Then the company started telling my wife she didn't understand that service calls are done on a time range and not at a specific time. 
   
The company started offering her deals but she said no. The service man called and wanted to reschedule but she said no.  He offered to give her the security camera at no cost but she still said no.  He  tired to explain to her that she would receive a call 30 minutes before the service person was to arrive and she explained that didn't happen either. 

   If they could offer the equipment for free to cover their screw-up maybe they should have offered it for free to begin with.  Better yet, when they realized that they could not make the 8 to 12 window they had called and apologized and asked us if it would be convenient to reschedule for later in the day or for another day we would have been more understanding.  But no, they choose to keep us uninformed of what was going on thereby wasting our entire day awaiting their arrival.  I just don't think big companies know what customer service really means. 

Monday, June 20, 2016

Too little time.

I thought once I had finished the remodel of my Mom's house I would have more time to write and to study but it seems I have less.  I have two doctor's appointments tomorrow, one Wednesday.  Then I'm off to Hickory to visit Mom and then I'm taking a few days with the wife for our anniversary.  When I get back I'll have to do yard work, then empty cabinets and create empty space in preparation for the delivery of our new kitchen cabinets.  The day the cabinets arrived I have another doctor's appointment  and then it will be time to visit Mom again. 
  By the time I catch a break it will be time for the doctors to whack off my little finger and then after that operate on the other hand.  By that time it will be eye glass exam time so another out of town trip.  But when it is all said and done I may be able to type and to see what I'm typing.  And maybe I'll have some time to do said writing.   

You are compalinning about what?

Someone who regularly attends our church but isn't a member complained to the pastor that the Sunday School teacher invited her to attend Sunday School.  Say What?

Friday, June 10, 2016

Do you ever feel lke screaming?

  A friend of mine has some strange ideas when it comes to interpreting scripture, which is okay, but when a person begins any discussion with "you will never convince me" then he is right.  It is okay to feel strongly that your interpretation is the correct one.  For example there are those who believe that a person can lose their salvation,  I know husbands and wives can fall out of love and no one can tell me when a couple has crossed the line from love to disinterest or hate and the union broken.  That is why one should never take their spouse for granted.  Even if one does everything right in a marriage it can still fail because your actions don't necessarily dictate the response one desire from their partner.  I have read letters that state " I love my spouse and they do every thing right but....".
 We know when it comes to relationships we need to respond to our partner in the way they want to be responded to rather than by a set of rules.  And so it is with Christianity.  We are taught by scriptures that being a Christian is a relationship with Christ and not adherence to a set of rules, regulations, and laws.  My pastors favorite saying is "You must be born right and live right in order to die right."  That is like saying that you must toe the line or you could lose your salvation.  Just exactly what does one have to do to lose their salvation?  Our preacher and youth minister are fond of saying "if your salvation doesn't take you to church I doubt it will take you to heaven"  I am aware the bible says "not to forsake the assembling of ourselves together" but how many church services can one miss before their salvation is lost?  Is this what we should be teaching people? 
   There is a fellow in the church who claims that one can lose their salvation "and you can't convince me otherwise."   Personally I don't want to be in a relationship with anyone I can't depend on  nor do I want to be in a relationship with someone who lives contrary to what they profess to stand for.  One gentleman in the church believes when Jesus turned the water into wine he was providing alcohol to an all ready bunch of drunks.  Jesus is God and it is unfathomable that God would do things contrary to his nature.  It is made abundantly clear in the Old Testament that getting drunk is displeasing to God and an even greater displeasure is shown to the man who puts strong drink to his neighbors lips. 
  In spite of what God has claimed for 2,000 years he hates, in His first act as a man He violates His very principles.  The wedding was a religious ceremony and fermented wine was not allowed to be served.  Jewish custom did not provide for fermentation of the wine as we know it today. 
  I'm not going to run the biblical references for you but I will give you the scriptures. 
Numbers 13:23, Psalms 104:15, Nehemiah 10:37, Isaiah 16:10, Isaiah 65:8, Jeremiah 40!), and Habakkuk 2:15.     I think it should become clear that wine and grape juice can be the same thing as no juice of the grape is fermented wine while still in the grape. 

Tuesday, June 07, 2016

The truth about food safety

"One time on a 12-hour family road trip to North Carolina, my parents stopped at Bojangles for lunch. We walked in and saw that that the cashiers were handing out food (fried chicken and biscuits) without any gloves on. I thought it was absolutely disgusting and couldn't believe people were willingly accepting food from the hands of strangers. I sat in the restaurant and got back in the car for the remainder of the drive, refusing to eat anything from Bojangles. I think that was the worst experience — I was forced to smell fried food, but knew better than to eat any."


   Stupid girl.  Just because a worker is wearing gloves doesn't mean safe food handling procedures are in place nor does bald hands mean unsanitary.  Actually food handling gloves are for a customers benefit and has absolutely nothing to do with food borne illness.  Hands with gloves can go anywhere hands without gloves can go.  A worker can wear them when they go to the rest room, Lord knows how long a worker has worn a pair of gloves.  I've even seen cashiers with gloves on. 
  No, what is important is hand washing.  An employee can go to the rest room, take a dump, and come back to the service area and put on a pair of gloves while another washes their hands before putting on the gloves.  Which person do you want handing you food? 
  Not, gloves, hair nets and beard guards are for show, not for food safety.  

Sunday, June 05, 2016

… Why This Man Proposed To His Girlfriend Completely Covered In Mud

Someone actually wrote this headline and the editors let it slip by.  I'm not sure who is covered in mud; the guy or the girlfriend.  I'm not going to read the article to find out either.

Tipping

  I like American Roadhouse Express because one doesn't have to leave a tip.  There are lots of things I don't understand about restaurants.  Why do they leave the guest check upside down?  What does tips mean?  I've heard it said TIPS stands for to insure prompt service but if that was true shouldn't the tip be given before the meal? 
  I'm a generous tipper but I base my tips on the quality of the service and not on the quality of the food.  What I don't like about tipping is the waitress in a popular diner where the meals are inexpensive and the business is brisk actually works much harder than a waitress or waiter in an upscale place but for much less.  Go to Golden Coral where it cost $10.00 for all you can eat and watch people tip.  The waitress is lucky to get a dollar out of most folks.  Go to Outback where it costs about $25.00 per person and she gets $5.00 per person.  The waitress at Golden Coral works much harder. 
   I don't think tipping should be based on the price of the food but the quality of the service.  It should be standardized across the board.  It just doesn't seem fair that a person can go into a restaurant and order a sausage and egg biscuit   and have his coffee refilled five times and leave his waitress a dollar tip (20% of his $5.00 total bill)  then later goes to a steakhouse for dinner where the wait person refills his drink once after drinking half a glass before his meal arrived and then offered a refill   after he finished eating and then drops a five dollar bill on the wait person (20 % of his $25.00 bill).  He got much better service at breakfast and based on how hard the wait staff worked the one at breakfast worked much harder.