We purchased some playground equipment from Sam's club and paid to have it installed. When the installers finished they took our existing playground equipment with them. They were contacted and promised to return the merchandise within the week but didn't. They said they had been busy but would return it soon. They never did.
I contacted Sam's Club and informed them of the problem and their response was that there was a miscommunication between myself and the installation crew. I said there wasn't. It was made perfectly clear that the kiddie slide and balance beam were to stay. They said they understood.
Sam's Club then responded that they needed the purchase order number.
I said no you don't. My merchandise just needs to be returned.
Sam's Club then replied that since I failed to respond they considered the problem solved. I told them they solved nothing.,
We were given a replacement kiddie slide by someone in Charlotte and I rebuilt the balance beam.
it is just a shame that big companies like Sam's club have no concept of good customer service. It's just not them., Almost all the big companies are that way/ I've had problems with Duke Energy, CPI, AOL, and other extra large and large companies. Often one cannot talk to a real person and if you do get a person they can't solve the problem or don't speak good English. I think Sam's Clubs problem is that they don't want to discipline their crew and they have no interest in making fair compensation for the items taken because that would cost them their profit margin.
The small amount of business I could do with them isn't enough to entice them to do the proper thing and they know I cannot influence enough people to hurt their bottom line.
That's okay. I can live just fine without Sam's Club. Big companies come and big companies go. people go where they get the best deals and everything being equal, people will shop where they get treated better.
But the situation is our own fault because we are motivated by the almighty dime. I've seen people waste a dollar of gas looking around to save a penny or two per gallon. Even if they save 5 cents a gallon they will have wasted more than they saved. I, for one, would rather shop at Melvin's than Walmart.
But some of the big stores better watch out. Amazon is putting a hurting on some of the big box stores and for good reason. For example I'm in need of a new chain saw chain. Stopped in Walmart and they had a 10", a 14": and several 16", some with a new bar and some with just the chain but no 18". Went home, searched Amazon and ordered one cheaper that The chains at Walmart. I'll get it tomorrow. I didn't have to get dressed, waste gas, or look around. The only reason to go to a brick and mortar store is for an idea you need immediately or for one that you know is going to be too expense online. That's what I was doing there in the first place. I broke the tip off of a fishing pole. Shipping would have cost more than the tips.
One would think with competition from other retailers and from Amazon that the big box stores would try harder to please their customers but the decision makers have so isolated themselves that the system is not flexible, the employees hands are tied and the owners only care about their lifestyle. But like Montgomery-Ward, W. T. Grants, Sears and Roebuck, Roses, JC Penny, A & P, and a slew of other companies that have died or are dying, they had better learn to care Saving a penny is not always worth the price you pay. .
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