I wanted to purchase a new item so I dealt directly with the manufacturer. I couldn't get the product to work, could get ineffective customer service at best, was refused to be allowed to return the item although it was under warranty, but sent the item back anyway. It has neither been fixed and returned nor has a credit been issued.
I should have gone with Amazon. The item was the same price and could have returned it for credit with no hassle. I also would have a little leverage in getting issued resolved. I don't think I will ever deal directly with a manufacture again.
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